Live Chat Outsourcing
Outsource live chat support and give customers instant answers from trained agents at any hour. Get 24/7 live chat support, resolve issues in the conversation, and escalate with full context.
- In operation since 2004
- 1,200+ professionals
- 87% client retention
No Chat Left Unanswered
Provide customers with fast live chat responses. CallTek's live chat support outsourcing keeps human agents behind your chat 24/7/365, covering evenings, weekends, and demand spikes. Your customers never realize a third-party service provider is supporting them.
A Response at Any Hour
Keep website visitors from waiting until business hours when they open your chat widget, even when customer inquiries arrive overnight or across time zones.
Resolution in the Conversation
Handle troubleshooting, customer queries, and sensitive issues through real-time communication, giving customers immediate assistance while resolving concerns before they escalate.
Capacity When Demand Jumps
Add coverage for launches, seasonal peaks, and outage surges without hiring, training, or managing a temporary support team.
Live Chat Support Outsourcing Built for Your Team
A better customer experience starts with prepared support agents, connected workflows, and a clear path for issues needing a higher level of support. Businesses trust CallTek as their outsourcing partner for live chat customer service and a stronger competitive advantage.
- Fast first replies and reliable response times, around the clock.
- Helpful answers in plain language, with a human touch that breaks down language barriers
- One continuous conversation from start to finish
- A clean handoff when the issue needs more support
- Six weeks of pre-production training before an agent’s first chat
- One queue shared with phone support and email, with full request history.
- Defined escalation paths built around your workflows
- AI-assisted quality assurance reviews every chat and turns customer feedback into actionable coaching.
Stable Teams Deliver Better Support
Get consistent support from outsourced live chat agents who already know your products, processes, and customers. Keep the same support team on your account long-term.
Choose Your Support Model
Select from two outsourced live chat service models based on how you run live chat support. Both operate under your brand, scale with your volume, and give customers a seamless chat experience that feels like your own.
Not sure which fits? That’s the first thing we work out on a call.
Shared Support
Reduce operational costs of an in-house team when you share resources with a small group of accounts. Cover steady chat volumes, after-hours demand, weekends, and business hours in a cost-effective way.
Dedicated Teams
Build a dedicated team focused exclusively on your systems, customer data, and service standards. Ideal for complex environments, business growth, and higher support volumes.
FAQ: Common Questions About Live Chat Outsourcing
How does live chat outsourcing pricing work?+
Most live chat outsourcing runs on a pay-per-agent model, so you scale spend with the coverage you need. Against the cost savings of skipping the recruiting, training, and equipment an in-house team requires, outsourced chat keeps costs predictable as volume moves.
What should we look for in a live chat outsourcing partner?+
Weigh a partner's industry experience and proven track record, their training and QA protocols, the SLA and its response guarantees, and their data security and technology infrastructure. Cultural fit matters too, which is why CallTek offers nearshore and Philippines-based teams and trains agents on your voice before they take a single chat.
Does outsourcing mean losing control or service quality?+
No. Your chat runs under your brand and inside your systems, so control stays with you, and stringent QA on every chat keeps high-quality service consistent. Training closes the language barriers people worry about, so customer interactions sound like your own team.
How many chats can an agent handle, and how do you measure performance?+
Trained live chat agents handle several conversations at once without letting response times slip, and every chat feeds performance metrics like resolution rate and CSAT. That keeps customer service teams efficient and live chat inquiries moving.
Why does live chat matter for our customers?+
Customers open chat expecting an answer in seconds, and a slow or empty window costs goodwill, especially in the middle of an online purchase. Fast, human answers protect customer engagement and keep customer support from becoming a reason people leave.
How does outsourcing free our team to focus?+
Handing the chat queue to CallTek lets your internal team focus on specialized work instead of watching a widget. You keep the customer experience high while your people spend their time on the work that moves your business goals.
Faster Live Chat Support. Happier Customers.
Tell us your hours, chat volumes, and the types of requests you handle. We'll recommend the right live chat support services and live chat support team to improve customer satisfaction, delivered by a trusted partner your customers never see.