Today's customers are more sophisticated than ever before and as devices and services grow in sophistication, customers demand immediate service and smarter support.
We understand that different clients have different needs. This is why our MDU network customer service are designed to suit each of our client’s unique business requirements.
✓ Lower Cost Solution
✓ Improve Response Time
✓ Customer Experience
✓ Provide Smarter Support
✓ Independent & Rural ISPs
✓ Multi-Dwelling Unit Operators
✓ Hospitality Technology
✓ Remote Patient Monitoring Providers
✓ Field Service Operators
✓ Help Desk
✓ Field Service Management
✓ NOC & IOT Monitoring
✓ QA Services
✓ Hospitality Reservations Center
News & Events
Check out our latest news and events.
Field service management software program automates the deployment and monitoring of area provider personnel, helps assurance or provider contract/SLA control,...
Companies and businesses are run by a combination of different factors and working methodologies. In today’s modernized world, there are...
We all have an idea about the IT services. We know that the IT service desk doesn’t work in a...
The hospitality industry uses the term hospitality technology to describe the different types of eCommerce, IT, and identical technological solutions....
What does Network Management Mean? The structure manages network gadgets like switches, passageways, and remote regulators. It ordinarily uses a...
Technology Trends for the Hospitality industry is the call used to explain a huge variety of IT, e-trade and comparable...
What are IT Helpdesk Ticket System Solutions? IT help desk supports the organization’s staff, solving issues from a password or...
Onsite field services allude to any work directed whatsoever client site where your items are introduced. For instance, in IT, modern...
Businesses are a very complex working environment. There are a lot of aspects and fields that need expert advice and...
Link : HITEC September 27-30 CallTek is looking forward to seeing our hospitality industry friends in Dallas at HITEC. Hotels...
Link : Vendor Summit in Nashville, TN Tony Espinoza, CEO of CallTek, will discuss how to quickly and easily scale...
CallTek has the ability to rapidly scale for almost any technology project that service providers bring onboard. With locations in...
Amplify Your Enterprise With 6,000+ technology professionals around the globe, CallTek has been a preferred white label provider for more...
Link : Hitec Show in Dallas, TX on Sept 27-30 2021 CallTek is excited to be showing again at the...
BROADBAND COMMUNITIES SUMMIT April 8-11, 2019 Renaissance Austin Hotel, Austin, USA The leading event and premier meeting place for community...
Field Service Where cross-industry service, support, and customer success leaders come together to build world-class service and support operations. The...
HITEC MINNEAPOLIS World’s largest hospitality technology show that brings the brightest minds & hottest technology from around the world to...
If you're looking to transform your customer experience, drop us a line....We'd love to show you how we can help with our custom IT solutions for hospitality
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Lakeside Park, KY
This is the second time this year I've used your service as a business traveler while staying at a hotel. Last night, I was having trouble signing on to the service, and called the help line. I was assisted by an amazing young woman named Angel, from the Philippines. My reference # was 193477. She was outstanding, patient, and very helpful. She even called me back twice, since I had to go to work, to make sure that everything was working properly for me. Just wanted someone to know what a great job she is doing for you, and how much I appreciate the high speed access. Thank you.
Sr. Auditor, Business Risk Services
Typically when I call a Helpdesk I become so frustrated that my first inclination is to curse the tech and slam the receiver down but I have to commend the young ladies that handled my connectivity issues this evening. Unfortunately I am very poor with names so unless they bear my mother's moniker I will just refer to the applicable case numbers.
Thanks to both of the professionals that assisted with case #'s C164277 and C164263 for the Troy, MI Marriott
I am sure that the next tech (any company / anywhere) that I contact will return me to the normalcy of being angered and frustrated in the near future. But to be balanced I want to acknowledge good service in the same vein that I react to poor service.
Lithia Springs, GA
This is to acknowledge the great service I received by phone from your technician Kurt. I've been at my hotel for three days and I must have spent hours and hours trying to connect to the internet using a wireless connection. I had my own card which worked only intermittently and then the hotel gave me a card that they give to their guests and it still did not work. I called Golden Tree and spoke at length to Kurt. He was kind and generous with his time, help and advice. After more than an hour of troubleshooting, Kurt finally helped me to connect to the www. Throughout the process, he explained everything we did together and offered kind words when things seemed to work. He made me feel as if I had done it all when in fact it was he who found a way around the labyrinth of complicated settings. He was gentle, professional and patient. I wish he could be on the other end of the line every time I have connection problems. Good job, Kurt!