Outsourced IT Support Services for Tech-Dependent Businesses
Get reliable 24/7 IT support operations without building an in-house team. CallTek handles hiring, scheduling, and on-call management while you focus on growth.
- One partner across every support layer
- Flexible delivery models
- Enterprise-grade security
Your Entire Support Operation, Done for You
24/7 support without building and managing an internal IT department. Focus on scaling your business while CallTek handles the entire operation for you.
24/7 Coverage Without the Burnout
No on-call rotations. No overtime costs. Cover every time zone, even after your team logs off, 24/7/365.
Recruited, Staffed, and Trained by Us
Skip the job posts, interviews, and onboarding. Every hire is trained and ready before they touch a ticket.
Right Tier, Right Cost
Tier 1 and 2 tech support specialists handle everyday tickets, lowering your support cost while senior engineers focus on higher-value work.
Scale Without Starting Over
Scale capacity for growth, seasonal demand, or new projects without hiring more internal IT team members.
CallTek supports over 187,000 locations worldwide
Trusted by global brands since 2004.
One Partner for Every Layer of Support
Get IT services, people, processes, and 24/7/365 support. Cover customer questions, technical issues, and proactive system monitoring without running everything in-house.
Not sure which layer you need first? We'll map coverage to your current setup on a call.
Choose the Delivery Model for Your Business
Get flexible coverage or a dedicated team that works as an extension of your own.
Shared Support
Get up and running quickly with experienced agents for steady ticket volumes and after-hours coverage. Share a team across a small group of accounts while maintaining consistent support.
Dedicated Teams
Build a dedicated team trained on your IT systems, processes, and customer experience. Handle complex IT environments and higher ticket volumes as your business grows.
Why Clients Stay
87% of our revenue comes from existing clients, and the average engagement lasts 24 to 36 months. That's the value of an external IT partner that delivers reliable support year after year.
The Same Team, Year After Year
Work with the same experts, call after call. Long-tenured teams mean fewer handoffs and less time re-explaining your account.
Global Scale Without the Overhead
Access support across 34 global locations. Expand your coverage without building an equivalent in-house team.
Scale as Your Business Changes
Get support for seasonal demand, new projects, or rapid growth. Scale back easily with flexible staffing that adapts to your business.
Built for Enterprise Security
Meet customer and compliance requirements with certified network security solutions and quality controls.
ISO 9001 · ISO 27001 · SOC 2 Type II · PCI DSS
Support Built Around Your Industry
Access the technical expertise built around your industry's unique customer expectations, technology needs, and operational challenges.
MSPs
Expand your service capacity, strengthen technical coverage, and take on more clients without expanding your internal team.
Healthcare
Run reliable technology operations behind patient care. Get connected devices, clinical systems, and everyday technical support.
Telecom & Broadband
Keep subscribers connected with responsive support, proactive network monitoring, and coordinated outage response.
SaaS
Deliver responsive product support that drives adoption, resolves technical issues, and scales with your customer base.
Hospitality
Keep guest Wi-Fi, property management systems, and payment technology running across every property, with support that covers check-in rushes and overnight hours.
Other Industries We Support
We also support Oil & Gas, Utilities, Government, Education, Multi-Dwelling Units, Senior Living and more.
A Look Into CallTek
CallTek is a leading white-label company offering technical support and BPO services to technology operators and service providers. From field service to cloud monitoring, NOC and business continuity, CallTek offers the services and solutions that are needed to keep businesses performing and growing.
FAQ: Common Questions About Outsourcing IT Support
What does outsourcing IT support to CallTek include?+
CallTek runs fully managed outsourced IT support across every layer. Get a fully managed help desk, tech support, live chat, NOC monitoring, field services, and customer support under your brand. Gain access to people, coverage, and processes without hiring, scheduling, or managing them in-house.
What are the risks of IT support outsourcing versus running IT in-house?+
Common concerns when working with an external provider include losing control of your IT operations, communication gaps, vendor lock-in, and data security.
CallTek works inside your systems and under your brand, so you stay in control.
✓ Keep expectations clear with defined SLAs
✓ Avoid vendor lock-in with flexible engagements
✓ Ensure continuity of business operations with data backup and disaster recovery planning
✓ Protect your business data with ISO 27001, SOC 2 Type II, and PCI-DSS certifications
What should we look for when evaluating providers?+
When evaluating IT service providers, look at SLA response times, compliance certifications, mobile device management, and their understanding of your IT environment, industry, and technology strategy.
CallTek assesses your current setup and offers strategic guidance, drawing on experience across broadband, hospitality, healthcare, and multi-family support that goes back to 2004.
What should you check before signing an IT support contract?+
✓ Examine response time guarantees in the SLA
✓ Ask whether pricing is a flat monthly fee or usage-based, so technology costs stay predictable
✓ Clarify exit terms and contract length before you commit
✓ Check whether the engagement is flexible. CallTek's contracts never lock you in long-term.
Does CallTek offer fully managed services and break-fix models?+
Common outsourced support models include fully managed, co-managed, break-fix, and project-based support, including consulting services.
CallTek delivers fully managed services and co-managed support through Shared Support and Dedicated Teams. Both models extend your own team with 24/7 coverage across your technology infrastructure, under your brand.
What are the business benefits of fully managed outsourced IT support?+
✓ Outsourcing lowers costs by eliminating the costs of in-house recruiting, training, and equipment.
✓ Tier 1 and 2 specialists handle routine tickets, so that senior engineers can focus on more complex, high-value work.
✓ Get predictable coverage that scales with demand instead of managing a full internal team.
✓ Focus on core business activities, not routine technology management.
Can support scale as our needs change?+
Access support across 34 global locations for network management, monitoring, and technical support.
What is CTC BPO, and is it the same company as CallTek?+
Yes. CTC BPO Inc. is CallTek's Philippine operating entity, previously registered as CallTek Center International Inc.
The teams in Cebu City and General Santos City operate under the CTC BPO name and provide the same outsourced tech support, help desk, live chat, NOC, and customer support offered by CallTek.
The Philippine operation began in 2004, supporting hospitality and MDU networks before expanding into cable, telecom, and consumer electronics.
If you see CallTek listed as CTC BPO, you're looking at the same business and operation.
Ready to Scale Support Across 34 Global Locations?
Get the coverage, technical expertise, and 24/7 support you need without building an in-house team