White Label Support Solutions

CallTek enables technology operators and service providers to quickly amplify their enterprise with support services precisely when it’s needed the most.

We are committed to supporting you and working as your company. Our team of white label experts works as members of your team, allowing you to focus on growing your business.

CallTek’s support services help keep technology moving in hotels, multi-family residences, healthcare facilities, arenas, and other places where we all live, work, and enjoy.

Our team of professionals is available nationwide 24/7 to exclusively support technology operators and service providers.

White Label Support Solutions

CallTek enables technology operators and service providers to quickly amplify their enterprise with support services precisely when it’s needed the most.

We are committed to supporting you and working as your company. Our team of white label experts works as members of your team, allowing you to focus on growing your business.

CallTek’s support services help keep technology moving in hotels, multi-family residences, healthcare facilities, arenas, and other places where we all live, work, and enjoy.

Our team of professionals is available nationwide 24/7 to exclusively support technology operators and service providers.

Managed Field Services

Nationwide network of low-voltage technicians are available 24/7/265 in more than 30,000 zip codes. Program management with real-time tracking of project activities and resources is also available.

Customer Service

More than 6,0000 customer support agents with the highest level of technical support available 24/7. Agents speak most major languages including English, Spanish, French, Italian, Japanese and Chinese.

Project Coordination

Professional project coordinators organize and action tasks as well as generate reporting and billing activities to ensure project success. Tiered support and real-time tracking are available as needed.

Network Operations

CallTek’s white label team offers expert support throughout the wireless network operations cycle from project management to installation, support, and maintenance.

Remote Patient
Monitoring Support

White label agents provide call center services and technical support for patients and physician offices. Medical billing experts file the appropriate forms to a bill to insurance and Medicare as needed.

Digital Data Conversion

Electronic Health Record (EHR) conversion to safely and securely move data onto new digital platforms. Technical experts can train and onboard medical staff on using new EHR software.

Tiered Technical Support

Technical support when and where it's needed. More than 6,000 agents offer four levels of white label support 24/7 according to your needs. We can amplify your team or our team can become your team.

Nationwide network of low-voltage technicians are available 24/7/265 in more than 30,000 zip codes. Program management with real-time tracking of project activities and resources is also available.

More than 6,0000 customer support agents with the highest level of technical support available 24/7. Agents speak most major languages including English, Spanish, French, Italian, Japanese and Chinese.

Professional project coordinators organize and action tasks as well as generate reporting and billing activities to ensure project success. Tiered support and real-time tracking are available as needed.

CallTek’s white label team offers expert support throughout the wireless network operations
cycle from project management to installation, support, and maintenance.

White label agents provide call center services and technical support for patients and physician offices. Medical billing experts file the appropriate forms to a bill to insurance and Medicare as needed.

Electronic Health Record (EHR) conversion to safely and securely move data onto new digital platforms. Technical experts can train and onboard medical staff on using new EHR software.

Technical support when and where it’s needed. More than 6,000 agents offer four levels of white label support 24/7 according to your needs. We can amplify your team or our team can become your team.

News & Events

Device Monitoring System and Lifecycle Device Management

CallTek’s Device Monitoring System is intended to empower businesses to amplify the abilities of the NOC with the capacity to remotely manage connected devices within their ecosystems. Sometimes these systems are simply called “network management” but that underscores their greatest value: Lifecycle Device Management. With the right tools and data, organizations have a better chance at understanding business operations and planning for success. 

Philippines Best Employers 2023

CallTek has been named to the Best Employers 2023 list by the Philippine Daily Inquirer in the Business Services and Supplies sector. CallTek employs more than 730 employees in the Cebu and General Santos offices.

Employee Spotlight | Kurt Villaluna

As one of the longest serving team members, Kurt Villaluna embodies what he calls CallTek’s “renegade culture” with his attitude and ability to take on most any challenge. 

 

When Kurt began as a tier one representative 17 years ago, the company only had 50 employees in our Cebu office. Over the years he has helped CallTek grow from an industry HSIA secret to a favorite global leader for anything IP and network related. As Supervisor of Escalations and Special Projects, Kurt assembles and leads teams that specialize in developing new technology and complex installations. 

Mitigating Risk During an Emergency – Data Storage