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Tech Support

Today’s customers are more sophisticated than ever before and as devices and services grow in sophistication, customers demand immediate service and smarter support.

CallTek has been a leader for more that 15 years in delivering outsource technical support services & hospitality solutions successfully by following a service philosophy of ” ladies and gentlemen taking care of ladies and gentlemen”. We white label service company and specialize in serving operators in the following industries:

We leverage technology and our experience to simplify complex problems in order to deliver value and easy to understand solutions to our clients and their customers.

Technical Support/Customer Service & NOC

24/7, multi-channels and multi-languages

As a leader in technical support outsourcing service and customer service, CallTek provides tailor-made care management solutions that enable our clients to improve their business performance. How do we deliver those exceptional values? The skillful supporting staffs (3P’s: Professional, Patient and Polite) and the management commitment!

All our agents participate in a six weeks pre-production training program that focuses on 3 main areas:

COMMUNICATION

Communication and Customer Services Skills

TECHNICAL KNOWLEDGE

Technical knowledge in standard networking infrastructure and end user

OWNERSHIP

Ownership and Leadership enhancement

What we offer to increase client’s business performance?

  • Level 1 & 2 technical support
  • Customer service
  • Complaint management
  • Predictive dissatisfaction modeling
  • Product and feature explanation
  • Reliability tracking and reporting
  • Set-up assistance
  • Presales/Upsell/cross-sell
  • Lead generation
  • Warranty information
  • Knowledge management design, implementation and support
  • IVR deployment
  • User-defined automatic outage announcement

See what our clients say

“I wanted to pass along a thank you for all the work and results your team is achieving. Through remote monitoring I can hear the great coaching that’s being provided to the floor, and during my visit there, I heard a lot of encouragement and support. You guys have an amazing team and your hard work is certainly appreciated.”

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