Technical Support/Customer Service & NOC
24/7, multi-channels and multi-languages
Through its proven, scalable network, we deliver world-class service to over 400 local exchange carriers (CLECs/ILEC), VoIP providers, resellers and carrier customers. As an provider of toll-free services, CallTek will add your numbers as part of global routing algorithm to ensure your calls are delivered to you call centers in the face of any outage.
We will help you manage every aspect of your toll-free assets:
Today’s customers are more sophisticated than ever before and as devices and services grow in sophistication, customers demand immediate service and smarter support.
CallTek has been a leader for more that 15 years in delivering outsource technical support services & hospitality solutions successfully by following a service philosophy of ” ladies and gentlemen taking care of ladies and gentlemen”.
We white label service company and specialize in serving operators in the following industries:
We leverage technology and our experience to simplify complex problems in order to deliver value and easy to understand solutions to our clients and their customers.
As a leader in technical support outsourcing service and customer service, CallTek provides tailor-made care management solutions that enable our clients to improve their business performance. How do we deliver those exceptional values? The skillful supporting staffs (3P’s: Professional, Patient and Polite) and the management commitment!
All our agents participate in a six weeks pre-production training program that focuses on 3 main areas:
Communication and Customer Services Skills
Technical knowledge in standard networking infrastructure and end user
Ownership and Leadership enhancement
CallTek is a leader in the carrier-class telecommunications industry.
- Level 1 & 2 technical support
- Customer service
- Complaint management
- Predictive dissatisfaction modeling
- Product and feature explanation
- Reliability tracking and reporting
- Set-up assistance
- Lead generation
- Warranty information
- Knowledge management design, implementation and support
- IVR deployment
- User-defined automatic outage announcement
When you talk to us you won’t find us reading from a script. We’ll talk to you as an individual because we’re individuals too.
We listen to our customers.
We’re always listening to our customers and believe there is always room to improve.