Today’s customers are more sophisticated than ever before and as devices and services grow in sophistication, customers demand immediate service and smarter support.
CallTek has been a leader for more that 15 years in delivering outsource technical support services & hospitality solutions successfully by following a service philosophy of ” ladies and gentlemen taking care of ladies and gentlemen”. We white label service company and specialize in serving operators in the following industries:
We leverage technology and our experience to simplify complex problems in order to deliver value and easy to understand solutions to our clients and their customers.
Technical Support/Customer Service & NOC
24/7, multi-channels and multi-languages
As a leader in technical support outsourcing service and customer service, CallTek provides tailor-made care management solutions that enable our clients to improve their business performance. How do we deliver those exceptional values? The skillful supporting staffs (3P’s: Professional, Patient and Polite) and the management commitment!
All our agents participate in a six weeks pre-production training program that focuses on 3 main areas:
Communication and Customer Services Skills
Technical knowledge in standard networking infrastructure and end user
Ownership and Leadership enhancement
What we offer to increase client’s business performance?
- Level 1 & 2 technical support
- Customer service
- Complaint management
- Predictive dissatisfaction modeling
- Product and feature explanation
- Reliability tracking and reporting
- Set-up assistance
- Lead generation
- Warranty information
- Knowledge management design, implementation and support
- IVR deployment
- User-defined automatic outage announcement