Field Service Management (FSM)
Skip the cost and complexity of building your own mobile workforce. CallTek’s field service management solutions give you qualified technicians, responsive dispatch, project coordination, and real-time visibility across the U.S. and Canada.
- In operation since 2004
- 1,200+ professionals
- 87% client retention
Enabling Businesses Across Every Industry
Healthcare
MDU
Cellular and
Public Safety DAS
Telco
Retail
Hospitality
The Mobile Workforce that Moves with Your Business
Dispatch
Assign jobs 24/7 based on technician location, capabilities, and service requirements.
Field Execution
Move from site survey to installation, break-fix, integration, testing, and activation without managing field teams yourself.
Project Coordination
Keeps scheduling, procurement, staging, logistics, and site coordination moving through one field services team.
Real-time Visibility
Track progress from assignment to completion through CAS, our ticketing system, with CRM integration and MTTR reporting.
White Label Delivery
Deliver professional field service performance under your brand, with every customer touchpoint reflecting your standards.
Put the Right Technician on Every Job Site
Take on projects across North America without hiring local technicians. CallTek's field service management puts qualified field service teams where the work is.
Coverage Without Local Hiring
Reach customer locations across the U.S. and Canada through one field service partner.
Support for Every Type of Work
Cover a full range of service requests, from wireless site surveys and digital signage to equipment installs, cable and fiber terminations, smart-room and smart-lock deployments, and POS and card-reader installations.
One Accountable Partner
Coordinate field operations through one team, from technician selection and service scheduling to completed work.
Get Reliable Field Support Where You Need It
- ✓ HSIA Network
- ✓ Back Office
- ✓ CCTV
- ✓ Business Center
- ✓ Installation & Deployment
- ✓ Site Survey
- ✓ Break-Fix Services
- ✓ Low-Level Design
- ✓ Procurement & Staging
- ✓ Logistics & Coordination
Keep Costs Clear and Jobs on Track
Fieldwork gets difficult when costs are unclear, and job progress is hard to track. CallTek gives you visibility and control over both.
Flexible Pricing
Choose the pricing model that fits your needs. Whether billed by the hour, per project, or through a custom engagement structure, pricing is tailored to your scope, requirements, and business objectives.
Project Management Included
Get coordination, scheduling, field oversight, and task management for every work order.
Real-Time Job Tracking
Follow every job from assignment through completion. Pass status updates straight to the customer waiting on the work.
Field Service Management That Closes Jobs on the First Visit
CallTek's field service management keeps your office team and the on-site technician working from the same job details, on mobile and desktop. When something unexpected turns up at a job site, it gets escalated while the technician is still standing there.
Real-Time Escalation and Support
If a technician encounters something the work order didn't anticipate, the issue is immediately escalated. Our team works with you to determine the best path forward, whether that's a re-roll, additional onsite support, or an alternative resolution.
Spot the Sites That Keep Coming Back
Every job is logged by location and flagged as a first visit or a repeat, so you can see which sites are consuming your budget and fix the issue.
MTTR in Your Own Reporting
CallTek integrates with third-party CRMs through our CAS ticketing system, pushing mean time to resolution data into the systems your team already reports to.
A Field Network Built for Volume
Take on more service volume in more locations without stretching your internal team or building a nationwide technician network from scratch.
Customer Satisfaction, Delivered on Schedule
Respond faster, 24/7
Get the right technician on-site, day or night, so your customers never wait.
Consistent customer experience
Every project follows the same coordinated process, from site survey to break-fix.
Real-time communication for every job
Give your team real-time visibility from assignment to completion.
Deliver field services under your brand
White-label service lets CallTek operate as an extension of your brand.
The Right Technician for Every Job
Our nationwide network gives you access to technicians with diverse skills, certifications, and field experience. We match resources to your requirements and service level agreements.
Your scope of work
We source against what the job requires.
- Skills
- Certifications
- Field experience
- Service level agreements
One vetting standard for every technician
Rigorous Vetting
Technicians are evaluated based on experience, performance history, and professional qualifications.
Specialized Expertise
Access to resources with technology-specific skills, certifications, and deployment experience.
Managed Quality
Every engagement is supported by CallTek project management, dispatch coordination, and quality oversight.
Not sure what the job needs? That’s the first thing we work out on a call.
FAQ: Common Questions About Field Service Management
Why outsource field operations instead of building a team?+
The field workforce is aging and becoming harder to hire, with much of the technician pool nearing retirement while demand continues to grow. Instead of recruiting and managing field service teams market by market, CallTek gives you a mobile workforce on demand, dispatched only when and where you need it.
What kinds of service organizations use CallTek's field service network?+
Any service business with a high volume of off-site work, like installs, repairs, surveys, deployments. Field service automation and coordinated technician networks matter most in industries where jobs happen across many customer locations at once and a missed appointment costs real revenue.
How do you keep field service operations on track across thousands of sites?+
Every job runs through CallTek's field service management platform, giving you real-time visibility into job progress from assignment to completion. Technicians update status from the field with mobile access, while service history stays attached to every customer location.
How does this improve response times and first-time fixes?+
Matching the right technician to the job, with customer history and job details available before arrival, improves first-time fix rates and reduces repeat visits. That operational efficiency leads to faster response times and higher customer satisfaction.
How do you keep customers informed during a job?+
Real-time job status updates go straight to your office team, who pass them to the customer. That kind of customer communication is what turns a routine service call into one that exceeds customer expectations.
What should we look for in a field service partner?+
Look for real nationwide coverage, clear service level agreements, transparent pricing, and a proven service delivery track record. CallTek covers the U.S. and Canada with qualified field service technicians and completes over 9,500 work orders each year.
How does pricing work?+
It depends on the job. We bill by the hour, per project, or through a custom engagement structure, with pricing tailored to your scope, requirements, and business objectives. There are no idle field staff to carry between projects.
Can your field teams work with our systems?+
Yes. CallTek's platform shares job data and status with your systems, so your office teams have access to the same real-time data as your field teams. You stay in control while we manage your field operations.
Ready to Put the Right Technicians Where You Need Them?
Tell us where your jobs are, what they involve, and the volume you're planning. We'll recommend the right coverage, service level, and project support for your field service operations.