Multi-dwelling unit housing is growing and so is the need to control technology and vendors in the building.
CallTek offers MDU a variety of services including:
Enterprise Support Solutions
- White label 24/7 customer support with the highest level of technical support.
- Email and SMS communication solutions for residents.
- More than 6,000 agents supporting Dish Networks Television Systems and Managed WiFi.
- Agents speak most major languages including English, Spanish and French.
- Ability to ramp resources for seasonal peak times such as student move-in.
Managed Field Support
- Create project playbooks for field technicians.
- Dispatch of nationwide technicians 24/7 to resolve emergency issues and break-fix support.
- Provide low voltage field technicians across 30,000 zip codes nationwide.
- Program management of projects and real-time tracking project activities and resources.
When you talk to us you won’t find us reading from a script. We’ll talk to you as an individual because we’re individuals too.
We listen to our customers.
We’re always listening to our customers and believe there is always room to improve.