Multi-Family/Multi-Dwelling Unit Housing

Multi-dwelling unit housing is growing and so is the need to control technology and vendors in the building.

CallTek offers MDU a variety of services including:

Enterprise Support Solutions

  • White label 24/7 customer support with the highest level of technical support.
  • Email and SMS communication solutions for residents.
  • More than 6,000 agents supporting Dish Networks Television Systems and Managed WiFi.
  • Agents speak most major languages including English, Spanish and French.
  • Ability to ramp resources for seasonal peak times such as student move-in.

Managed Field Support

  • Create project playbooks for field technicians.
  • Dispatch of nationwide technicians 24/7 to resolve emergency issues and break-fix support.
  • Provide low voltage field technicians across 30,000 zip codes nationwide.
  • Program management of projects and real-time tracking project activities and resources.