Broadband / Managed Service Providers
CallTek supports and enables broadband enterprises, including specialized MSPs, Managed WI-FI Operators, ISPs, WISP and independent TELCOs. We extend their reach by becoming part of their team through staff augmentation or working to support a project when and where we are needed. Staffing for larger projects or peak seasonal time periods is simplified with CallTek’s skilled operation team.
Our team is available to assist with:
24/7 Technical Support
- Escalation Support: A specialized technical support team with expertise in enterprise platforms such as Cradle Point, Cisco, Aruba, Ruckus, Fortinet and many others to support infrastructure issues and tickets from front-line support staff.
- Front-Line Support: A dedicated team focused on executing best-practices in customer facing support services focused on assisting end-customers experiencing difficulties using products and services while providing customer education and a world class service experience.
- Professional project coordinators work with project managers to organize and action tasks as well as generate reporting and billing activities to ensure project success.
- Tiered professional support for assistance when its needed during a project.
- Real-time tracking provides piece of mind that the job is on schedule.
Managed Field Support
- Create project playbooks for field technicians.
- Dispatch nationwide technicians 24/7 as well as Day-1 and Day-2 support.
- Provide low-voltage field technicians across 30,000 zip codes nationwide.
- Program management of projects and real-time tracking of project activities and resources