Hospitality
For more than 18 years, CallTek has been a trusted white label service provider for hospitality technology. Our clients include the industry’s largest travel brands and leading system integrators, managed service providers, technology companies, and internet service providers in more than 20,000 hotels worldwide.
Our services include:Enterprise Support Solutions
- White label 24/7 Tiered technical support with the highest level of technical support for hotel core infrastructure and in-room technologies.
- Tier 1 – Hotel Guest Support
- Tier 2 – Hotel Staff and Event Support
- Tier 3 – Escalation and Onsite Technician Support
- Tier 4 – Network Engineering and Installation Support
- Experts in industry-recognized training programs including Aruba, Meraki, Ruckus, Nomadix, MikroTik, RGNets and Ubiquiti.
- More than 6,000 agents.
- Agents speak most major languages including English, Spanish, French, Italian, Chinese and Japanese.
Project Coordination
- Professional project coordinators work with project managers to organize and action tasks as well as generate reporting and billing activities to ensure project success.
- Tiered professional support for assistance when its needed during the project.
- Real-time tracking provides piece of mind that the job is on schedule
Managed Field Support
- Create project playbooks for field technicians.
- Dispatch nationwide technicians 24/7 to resolve emergency issues and break-fix support.
- Provide low voltage field technicians across 30,000 zip codes nationwide.
- Program management of projects and real-time tracking project activities and resources.
