All-In-One Communications
and Collaboration
All-In-One Communications and Collaboration
The Elevate Communications platform gives Contact Centers an edge in today’s multichannel communications world. The all-in-one communications system increases productivity, enriches the customer experience and gives Contact Centers access to critical data.
What Is Elevate?
Elevate combines a feature rich business phone system with video conferencing, chat, contact center, file sharing, and more with the integrated mobile and desktop apps in one integrated, secure, reliable, and easy-to-use platform.
Elevate’s integration platform connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google®, Microsoft®, Salesforce® and more – driving higher productivity and increasing customer retention at no heavy cost.
The Elevate API platform allows you to integrate the features of our voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage Elevate APIs to build custom solutions to meet your specific business need
Elevate Components
include:
System
A Cloud-based phone service with 90+ enterprise-grade callingfeatures and excellent network call quality and uptime managed from a single web-based portal.
Mobile App
Extend your business phone number and extension to your mobile phone. Place and receive calls, see who is available, respond to chat conversations, join video meetings, and more from your mobile device.
File Management
Access files from desktops, laptops, smartphones, tablets, file servers and the web.
Video Conferencing
Meet face-to-face in HD video and share your screen for more interactive and productive meetings with colleagues and customers.
Remote Office
Elevate’s pre-configured phones can be plugged in to any location that has an internet connection with access to all the same features and functionality as everyone else in the company.
Contact Center
Voice, chat, and e-mail queues combine into a single omni-channel experience to help provide exceptional customer interactions with customizable call flow.
Phone
Elevate phones are plug and play, delivered pre-configured to work seamlessly no special setup or technician required. Sets includes world-class manufacturers such as Poly and Yealink, with many models to choose from to meet any business need.
Voicemail
Voice, chat, and e-mail queues combine into a single omni-channel experience to help provide exceptional customer interactions with customizable call flow.
Presence Indicator
Elevate desk phones and applications include presencethe ability to see whether your company contact is available or busy on the phone.
Fax
Elevate’s WebFax is a “virtual” fax service that allows users to receive and manage faxes via the web or email.
Team Chat
Use direct chat and private and public channels to have encrypted conversations, share files, and more in real-time. Your team will have access advanced collaboration features like @mentions, search in chat, replies, rich text editor, and more.
Desktop
The desktop app allows you to place and receive calls or as a call controller for your associated desk phone or as a soft phone. You can also view real-time working statuses of colleagues, place and receive calls, communicate in real-time with team chat, meet face-to-face in HD video, share and store files, and more.
