Odyssey CX
Contact Center Technology
The Odyssey CX platform fully automates quality assurance assessments and creates comprehensive customer journey maps for all customer interactions.
Revolutionize Your
QA Process
Odyssey CX Laser-Focused Insights
By merging AI, automation, and human oversight; Odyssey CX transforms the quality assurance (QA) process, delivering actionable insights that enhance agent performance and optimize the customer experience.
Key Features
Our platform analyzes every call, ticket, chat, and email, providing complete coverage. This ensures your QA program leverages insights from every customer engagement, driving improvements across the board.
Odyssey CX uses AI to identify critical interactions, raising productivity while preserving the essential human element and HR integrity. This lets your QA team focus on one-on-one coaching where it’s most impactful.
Denise
CallTek employee
Since 2006
Maximize QA Potential
- Amplify Value with AI, Not Replace: Use AI to enhance performance without losing the human touch.
- Agent and Team Development: Facilitate continuous growth and improvement through targeted coaching.
- Voice of Customer Insights: Gain profound feedback directly from customer interactions.
- Performance Excellence: Promote perpetual improvement through detailed insights.
Better-equipped agents lead to superior customer experiences. Odyssey CX robust platform will improve your key metrics including First Contact Resolution (FCR), Customer Satisfaction (CSAT), QA scores, and Average Handling Time (AHT).
By automatically identifying improvement opportunities based on customer journey results and QA assessments, Odyssey CX provides unparalleled insight tailored to each hotel brand, location, and business line. These insights are scalable, enabling evaluation and trend analysis over any period—daily, monthly, quarterly, or annually.
This unprecedented depth of insight, available now through the Odyssey CX platform, sets a new standard in quality assurance and customer experience management.
No Compromise
When you talk to us you won’t find us reading from a script. We’ll talk to you as an individual because we’re individuals too.
We listen to our customers.
We’re always listening to our customers and believe there is always room to improve.
Rain
CallTek employee
Since 2004
