CAS
IT Helpdesk Ticket
System
Travis
CallTek employee
CAS is our IT helpdesk ticket system solution which provides simplicity and automation to streamline helpdesk ticketing and incident management.
How
does
CAS
work?
Our CAS IT helpdesk ticket software manages all end-user trouble tickets and tracks the service request life-cycle, from ticket creation to resolution, one centralized helpdesk management web interface. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use web-based customer support services & platform.
CAS
CAS IT help desk ticketing software helps simplify your support operations and improve the customer experience.
- Automated Ticket Trend Triggers
- Agent Collision Detection
- Customer Ticket Status
- Customized Interfaces & API
- Reporting and Analytics
- SLA Management
- Scalable to meet your business
Arin
CallTek employee
