IT Helpdesk Ticket System
CAS is our IT helpdesk ticket system solutions which provides simplicity and automation to streamline help desk ticketing and incident management. Our CAS it helpdesk ticket software manage all end-user trouble tickets and track service request life-cycle, from ticket creation to resolution, from one centralized help desk management web interface. Seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use web-based customer support services & platform.
CAS it help desk ticketing software helps to simplify your support operations and improve the customer CX.
- Automated Ticket Trend Triggers
- Agent Collision Detection
- Customer Ticket Status
- Customized Interfaces & API
- Reporting and Analytics
- SLA Management
- Scalable to meet your business