Outsourced NOC
Protect network uptime before small issues become customer-impacting outages. CallTek's outsourced network operations center monitors, triages, and resolves incidents 24/7.
- In operation since 2004
- 1,200+ professionals
- 87% client retention
See Problems Early. Resolve Them Fast.
CallTek’s outsourced NOC services put experienced network engineers in your environment 24/7/365, with continuous monitoring and issue resolution before they disrupt customers or pull your internal IT teams into after-hours fire drills.
Catch Problems Before They Spread
Identify failing network devices, degrading links, and security events through proactive monitoring before they lead to network downtime.
Resolve Incidents at Any Hour
Get rapid incident response around the clock, with every issue triaged and resolved before it pulls your internal team into after-hours support.
Reduce Repeat Alerts
Address root causes, not just ticket closure, to reduce recurring issues and eliminate alert fatigue over time.
Monitoring That Leads to Resolution
Alerts alone do not protect uptime. A strong NOC turns operational visibility into rapid response and lasting resolution.
See Your Environment Clearly
Monitor network performance, device health, bandwidth, and security events from a single view across everything from firewalls and access points to CCTV, HVAC, and connected devices.
Send Every Incident to the Right Place
Route incidents by severity, service level agreements, and workflow with intelligent incident management, so the right team can respond without losing time or context.
Stop the Same Problems Coming Back
Prioritize lasting fixes with root cause analysis. Strengthen network reliability instead of reopening the same issue week after week.
Get Depth on Every Shift
Keep experienced NOC specialists on watch around the clock. Get deeper investigation whenever an incident demands it.
Powered by CallTek’s COSMOS platform for network monitoring and Scout for network discovery and configuration management.
Smarter Monitoring. Faster Resolution.
Prevent network disruptions from reaching your users. COSMOS combines intelligent monitoring, topology awareness, and automated escalation to detect issues earlier and respond faster.
Centralized Device Inventory
One view of every device, asset, and site
Multi-Protocol Monitoring
Tracks device health, connectivity, and availability in real time
Topology-Aware Alert Suppression
Reduces redundant alerts so teams see the true root cause
Automated Ticket Creation
Creates incident tickets automatically, in CAS or your own platform
Dynamic Severity Assignment
Prioritizes incidents by actual impact, not device type.
NOC Triage & Escalation
Triages, troubleshoots, and escalates until issues are resolved.
What COSMOS Can Monitor
- ✓ Wireless & Wi-Fi Networks
- ✓ Cellular Distributed Antenna Systems
- ✓ Public Safety Distributed Antenna Systems
- ✓ Servers, Endpoints & Workstations
- ✓ Cloud-Managed Devices & Services
- ✓ Multi-Site Environments
Network Monitoring That Fits the Network You Already Have
COSMOS runs monitoring in the cloud. Scout sits on-site and watches the network from inside it. Together, they map what you actually run, so coverage starts from your live environment rather than a device list someone maintained by hand.
Coverage Starts From What’s Actually There
Scout deploys on-site and discovers the network itself, finding the devices, links, and configurations in play. Onboarding never waits on an asset list nobody has kept current.
See What Changed, and Undo It
Every configuration change is logged with full history, searchable and comparable across commands. When a change breaks something, you can find it and roll it back.
Keep the Tools You Already Run
Scout runs alongside SolarWinds, Zabbix, Nagios, and Datadog, and COSMOS integrates both ways with Salesforce, HubSpot, and Zoho, so incidents surface where your team already works.
Stable Teams Deliver Better Support
Get consistent support from a team who already knows your products, processes, and customers. Keep the same outsourced NOC support team on your account long-term.
Choose Your Support Model
Every managed service provider, telecom, and integrator runs its NOC operations differently. CallTek's NOC outsourcing comes in two models, both giving you an experienced NOC partner. Outsource NOC functions in the setup that best fits your network operations.
Not sure which fits? That’s the first thing we work out on a call.
Shared Support
Get 24/7 monitoring without building an in-house NOC. Ideal for stable environments, after-hours coverage, and a fast launch.
Dedicated Teams
Build a named NOC team focused exclusively on your systems, service delivery standards, and operational priorities. Ideal for complex environments and higher volumes.
FAQ: Common Questions About Outsourced NOC Services
Outsourced NOC support or build one in-house?+
An in-house NOC means recruiting, training, and retaining engineers for round-the-clock shifts, where turnover and operational costs hit hardest. An outsourced NOC provider lets you outsource NOC functions with outsourced network management that scales with business growth, freeing your internal IT teams to focus on higher-value work.
What should we look for in a NOC provider?+
Look for an experienced NOC provider with proven monitoring tools, mature workflows, and the specialized expertise to support hybrid IT environments. Compare service level agreements, escalation models, technical capabilities, and how their outsourced NOC support services integrate with your existing stack.
How does a NOC actually prevent outages?+
Continuous monitoring catches degrading links and failing network devices before they become outages, while rapid incident response resolves issues before users notice. Ongoing root cause analysis reduces alert fatigue and repeat incidents, protecting network uptime, network reliability, and client satisfaction over time.
How do you integrate with our tools and onboard?+
Our onboarding process maps your environment, escalation paths, and existing tools before go-live, making integration seamless even across legacy systems. CallTek can deliver NOC monitoring through your platforms or ours.
How do NOC service providers handle security and maintenance?+
NOCs are expected to expand focus on comprehensive cybersecurity measures. CallTek's NOC monitors security events around the clock and works alongside your security operations team, with proactive patch management that closes the unpatched vulnerabilities behind many breaches. Consistent maintenance protects data integrity across your critical systems.
How does NOC pricing and cost work?+
Running a 24/7 NOC in-house means high fixed operational costs for staffing, tooling, and around-the-clock coverage. Outsourcing delivers predictable cost savings that scale with your network operations, so you pay only for the coverage you need.
Get a NOC Support Team Watching When You Can't
Tell us what you monitor today, where coverage falls short, and what your customers can't afford to lose. We'll recommend the right coverage, escalation paths, and support model to keep your network running around the clock.