Today’s customers are more sophisticated than ever before and as devices and services grow in sophistication, customers demand immediate service and smarter support.
CallTek has been a leader for more that 15 years in delivering customer support solutions successfully by following a service philosophy of ” ladies and gentlemen taking care of ladies and gentlemen”. We white label service company and specialize in serving operators in the following industries:
We leverage technology and our experience to simplify complex problems in order to deliver value and easy to understand solutions to our clients and their customers.
Technical Support/Customer Service & NOC
24/7, multi-channels and multi-languages
As a leader in technical support and customer service, CallTek provides tailor-made care management solutions that enable our clients to improve their business performance. How do we deliver those exceptional values? The skillful supporting staffs (3P’s: Professional, Patient and Polite) and the management commitment!
All our agents participate in a six weeks pre-production training program that focuses on 3 main areas:
Communication and Customer Services Skills
Technical knowledge in standard networking infrastructure and end user
Ownership and Leadership enhancement
What we offer to increase client's business performance?
- Level 1 & 2 technical support
- Customer service
- Complaint management
- Predictive dissatisfaction modeling
- Product and feature explanation
- Reliability tracking and reporting
- Set-up assistance
- Lead generation
- Warranty information
- Knowledge management design, implementation and support
- IVR deployment
- User-defined automatic outage announcement
See what our clients say
“I wanted to pass along a thank you for all the work and results your team is achieving. Through remote monitoring I can hear the great coaching that’s being provided to the floor, and during my visit there, I heard a lot of encouragement and support. You guys have an amazing team and your hard work is certainly appreciated.”
Please Feel Free To Contact Us. We Will Get Back To You With 1-2 Business Days.