IT Helpdesk Ticket System
CAS is our ticket system solution which provides simplicity and automation to streamline help desk ticketing and incident management. Manage all end-user trouble tickets and track service request life-cycle, from ticket creation to resolution, from one centralized help desk management web interface. Seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use web-based customer support platform.
CAS helps to simplify your support operations and improve the customer CX.
- Automated Ticket Trend Triggers
- Agent Collision Detection
- Customer Ticket Status
- Customized Interfaces & API
- Reporting and Analytics
- SLA Management
- Scalable to meet your business
Please Feel Free To Contact Us. We Will Get Back To You With 1-2 Business Days.