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CallTek Solutions

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IT Helpdesk Ticket System

CAS is our ticket system solution which provides simplicity and automation to streamline help desk ticketing and incident management. Manage all end-user trouble tickets and track service request life-cycle, from ticket creation to resolution, from one centralized help desk management web interface. Seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use web-based customer support platform.

CAS CallTek

CAS helps to simplify your support operations and improve the customer CX.

CallTek Dashboard

  • Automated Ticket Trend Triggers
  • Agent Collision Detection
  • Customer Ticket Status
  • Customized Interfaces & API
  • Reporting and Analytics
  • SLA Management
  • Scalable to meet your business

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