Patty
CallTek employee
Technical Support
Technical Support/Customer Service & NOC
24/7, multi-channels and multi-languages
Tina
CallTek employee
Since 2005
For more than 20 years, CallTek has been a leader in delivering outsourced technical support, Customer Service & NOC 24/7 across multi-channels and in multi-languages.
We leverage technology and our experience to simplify complex problems to deliver value and easy to understand solutions to our clients and their customers.
Today’s customers are more sophisticated than ever before and as devices and services grow in sophistication, customers demand immediate service and smarter support.
As a leader in technical support outsourcing service and customer service, CallTek provides tailor-made care management solutions that enable our clients to improve their business performance.
All CallTek agents participate in a six weeks pre-production training program that focuses on 3 main areas:
Communication
Communication and Customer Services Skills
Technical knowledge
In Standard Networking Infrastructure and End User
Ownership
Ownership and Leadership enhancement
CallTek’s agents utilize our proprietary Odyssey CX platform that uses AI to fully automate quality assurance assessments and creates a comprehensive customer journey map for all customer interactions.
CallTek is a leader in the carrier-class telecommunications industry.
- Level 1 & 2 technical support
- Customer service
- Complaint management
- Predictive dissatisfaction modeling
- Product and feature explanation
- Reliability tracking and reporting
- Set-up assistance
- Presales/Upsell/cross-sell
- Lead generation
- Warranty information
- Knowledge management design, implementation and support
- IVR deployment
- User-defined automatic outage announcement
No Compromise
When you talk to us you won’t find us reading from a script. We’ll talk to you as an individual because we’re individuals too.
We listen to our customers.
We’re always listening to our customers and believe there is always room to improve.
Rain
CallTek employee
Since 2004
